Return and Refund Policy

Last updated: 1st August 2024

Thank you for shopping at Mittal Shoe Emporium. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return and refund policy.

1. Returns

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

2. Return Process

To return an item, please email customer service at contact@mittalshoes.com to obtain a Return number. After receiving an Return number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

Mittal Shoe Emporium

357, Street Number 6, Ram Chowk, Block WZ, Sadh Nagar, Palam, Delhi, 110045

Please note, that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

3. Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

4. Exceptions

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.